Privacy Policy

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At Vulerra Bikes, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, make a purchase, or interact with us. By using our services, you agree to the practices described in this policy.

We may collect the following types of personal information:
1.1. Personal Identifiable Information (PII):

• Name, email address, phone number, and billing/shipping address.

1.2. Payment Information:

• Payment details such as credit/debit card information (processed securely via third-party payment processors).

1.3. Technical Data:

• IP address, browser type, operating system, and usage details collected via cookies and similar technologies.

1.4. Optional Information:

• Feedback, reviews, or inquiries submitted via contact forms or emails.

We use your information for the following purposes:
2.1. Order Fulfillment:

• To process and deliver your orders, including shipping and returns.

2.2. Customer Support:

• To respond to inquiries, provide support, and improve customer service.

2.3. Marketing:

• To send promotional emails or offers, with your consent. You can opt out at any time.

2.4. Site Improvements:

• To analyze website usage and improve our services and user experience.

We do not sell or rent your personal information. We may share your information with:
3.1. Service Providers:

• Third-party vendors for payment processing, shipping, and email marketing, under strict confidentiality agreements.

3.2. Legal Obligations:

• Law enforcement, regulatory authorities, or legal counsel, as required by law or to protect our rights.

3.3. Business Transactions:

• In case of a merger, acquisition, or sale of assets, your data may be transferred as part of the business operations.

We implement robust security measures to protect your personal information, including:
4.1. Encryption:

• All sensitive information is encrypted during transmission.

4.2. Restricted Access:

• Only authorized personnel have access to your information.

4.3. Regular Audits:

• Periodic reviews of our data protection measures to ensure compliance and effectiveness.

You have the following rights concerning your personal information:
5.1. Access and Correction:

• Request access to or correction of your personal data.

5.2. Data Deletion:

• Request the deletion of your personal data, subject to legal or contractual obligations.

5.3. Opt-Out:

• Unsubscribe from marketing communications via the link in our emails or by contacting us.

We use cookies to enhance your browsing experience. By continuing to use our site, you consent to our use of cookies. You can disable cookies through your browser settings, but some features of our site may not function properly.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

Our website is not intended for children under 13, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the "Last Updated" date will reflect the latest revision.